Privacy Policy
We believe in transparency. We suggest you to go through our policies carefully, and keep visiting for updates.
Updated 10 April 2023
For all products under www.Abracket.com
1. Acceptance of Terms of Use, Conditions, Notices and Disclaimers:
This website privacy policy (“Privacy Policy” or “Policy”) describes https://abracket.com/ (herein after referred to as “Abracket”, “Site” or “Website”) policy on the collection, use, and disclosure of information about you in connection with your use of the domain, https://abracket.com/ and all associated product sites listed on our Site. The terms “we”, “us” or “our”, refer to https://abracket.com/. When you use the service available at our Website, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy. The Site is owned and controlled by Abracket Private Limited, Noida One, Sector 62, Uttar Pradesh Noida 201309.
We reserve the right to update, change, amend or modify this Privacy Policy at any time and said changes will be effective upon posting. Every time there is a change, we will display a notice on our Site thereof. We shall also notify you by email. We will use your personal information in a manner consistent with the Privacy Policy in effect at the time you submitted the information unless you consent to the new or revised policy. In every respect, by using the Site, you agree to be bound by terms of this Privacy Policy.
If We learn that We have collected the Personal Information (defined below) from a User who is under the age of 18 that was not provided under the supervision and consent of the minor’s parents or guardians, We will promptly delete such information. If You believe that We have collected Personal Information from someone under the age of 18, please contact us at info@abracket.com
This Policy is published and shall be construed to be in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 and Information Technology (Intermediaries Guidelines And Digital Media Ethics Code) Rules, 2021 under the Information Technology Act, 2000 and other applicable laws that require publishing of the privacy notice for collection, usage, storage, disclosure and transfer of sensitive personal data or information.
We reserve the right to update, change, amend or modify this Privacy Policy at any time and said changes will be effective upon posting. Every time there is a change, we will display a notice on our Site thereof. We shall also notify you by email. We will use your personal information in a manner consistent with the Privacy Policy in effect at the time you submitted the information unless you consent to the new or revised policy. In every respect, by using the Site, you agree to be bound by terms of this Privacy Policy.
If We learn that We have collected the Personal Information (defined below) from a User who is under the age of 18 that was not provided under the supervision and consent of the minor’s parents or guardians, We will promptly delete such information. If You believe that We have collected Personal Information from someone under the age of 18, please contact us at info@abracket.com
This Policy is published and shall be construed to be in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 and Information Technology (Intermediaries Guidelines And Digital Media Ethics Code) Rules, 2021 under the Information Technology Act, 2000 and other applicable laws that require publishing of the privacy notice for collection, usage, storage, disclosure and transfer of sensitive personal data or information.
2. Introduction
1.1 At Abracket, we understand that your privacy is important. That's why we take steps to protect any information you share with us. We follow industry-standard practices for customer privacy and data protection to ensure that your information is kept safe.
1.2 We are committed to respecting your online privacy and taking appropriate measures to manage any personally identifiable information (referred to as "Personal Information") you share with us. Personal Information includes any information that may be used to identify an individual, such as your name, address, email, or contact information. We do not sell or give away any content of your Personal Information to anyone, and we use advanced security measures to protect your information from unauthorized access. When you visit our website, you can browse our web pages without revealing any Personal Information about yourself. However, if you do share any Personal Information with us, we will take every necessary step to ensure that it is kept secure and confidential. You can trust that we will take your privacy seriously and work hard to maintain your trust.
1.2 We are committed to respecting your online privacy and taking appropriate measures to manage any personally identifiable information (referred to as "Personal Information") you share with us. Personal Information includes any information that may be used to identify an individual, such as your name, address, email, or contact information. We do not sell or give away any content of your Personal Information to anyone, and we use advanced security measures to protect your information from unauthorized access. When you visit our website, you can browse our web pages without revealing any Personal Information about yourself. However, if you do share any Personal Information with us, we will take every necessary step to ensure that it is kept secure and confidential. You can trust that we will take your privacy seriously and work hard to maintain your trust.
3. Information we collect and how we use it
3.1 When you visit or use our service, we may collect and store information about you, your computer or mobile device and your activities. This information may include, but is not limited to:
3.2.1 your computer’s IP address; technical information about your computer or mobile device (such as type of device, web browser or operating system);
3.2.2 your mobile device’s unique ID number (when available), your mobile device’s geographic location (specific geographic location if you’ve enabled collection of that information, or general geographic location automatically);
3.2.3 your provided full name, email address, zip code and other information you may provide with your account, such as your gender and birth date;
3.2.4 how long you visited our service and which features you used;
3.2.5 you agree to comply with all applicable privacy and data protection regulations. Further, you agree to not use our service to send us sensitive information where unauthorized disclosure could cause material, severe, or catastrophic harm or impact to Abracket, any data subjects or relying parties. We collect, store, and use your user data on our servers to provide you with the ability to better maintain and improve your services. We may also use data in an aggregated form for our own purposes. Our services transfer data to servers that store user data in India.
3.3 Additionally, we shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the user’s account and / or information relating to or regarding online transactions using credit cards / debit cards and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise.
3.4 We use the information to improve the Service’s functionality, quality and also personalize your experience. We also use this information to display relevant advertising, provide support, message you, and comply with legal obligations.
3.5 Please note that some of this information is automatically collected without you voluntarily choosing to provide this information to us.
3.2.1 your computer’s IP address; technical information about your computer or mobile device (such as type of device, web browser or operating system);
3.2.2 your mobile device’s unique ID number (when available), your mobile device’s geographic location (specific geographic location if you’ve enabled collection of that information, or general geographic location automatically);
3.2.3 your provided full name, email address, zip code and other information you may provide with your account, such as your gender and birth date;
3.2.4 how long you visited our service and which features you used;
3.2.5 you agree to comply with all applicable privacy and data protection regulations. Further, you agree to not use our service to send us sensitive information where unauthorized disclosure could cause material, severe, or catastrophic harm or impact to Abracket, any data subjects or relying parties. We collect, store, and use your user data on our servers to provide you with the ability to better maintain and improve your services. We may also use data in an aggregated form for our own purposes. Our services transfer data to servers that store user data in India.
3.3 Additionally, we shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the user’s account and / or information relating to or regarding online transactions using credit cards / debit cards and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise.
3.4 We use the information to improve the Service’s functionality, quality and also personalize your experience. We also use this information to display relevant advertising, provide support, message you, and comply with legal obligations.
3.5 Please note that some of this information is automatically collected without you voluntarily choosing to provide this information to us.
4. Notice
We will ask you when we need information that personally identifies you or allows us to contact you. Generally, this information is requested when you create a registration or login ID on the Site or when you connect or browse connected sites, linked or listed on our Website, or join a limited-access premium site. We use your Personal Information for four primary purposes:
a. to make the site easier for you to use by not having to enter information more than once;
b. to help you quickly find services or information that you are looking for;
c. to help us create content most relevant to you;
d. to alert you to special offers, updated information and other new services available on our Site.
a. to make the site easier for you to use by not having to enter information more than once;
b. to help you quickly find services or information that you are looking for;
c. to help us create content most relevant to you;
d. to alert you to special offers, updated information and other new services available on our Site.
5. Third Party Services
We will ask you when we need information that personally identifies you or allows us to contact you. Generally, this information is requested when you create a registration or login ID on the Site or when you connect or browse connected sites, linked or listed on our Website, or join a limited-access premium site. We use your Personal Information for four primary purposes:
a. to make the site easier for you to use by not having to enter information more than once;
b. to help you quickly find services or information that you are looking for;
c. to help us create content most relevant to you;
d. to alert you to special offers, updated information and other new services available on our Site.
a. to make the site easier for you to use by not having to enter information more than once;
b. to help you quickly find services or information that you are looking for;
c. to help us create content most relevant to you;
d. to alert you to special offers, updated information and other new services available on our Site.
6. WhatsApp Chat Platform
Abracket's WhatsApp Chat Platform is a WhatsApp Business CRM tool that is powered by Official WhatsApp APIs taken from Official Meta's BSP.
The software product provides a “Conversation Cloud Platform” with WhatsApp Business that allows our Customers to store, manipulate, analyze and transfer messages between their business systems and their customers on a variety of Abracket-provided and third party messaging channels (the “Service”).
Abracket is committed to the protection of Personal Data, including data that we use for our own purposes, and that we maintain on behalf of our Clients and Partners.
Collection and Use of Personal Data - Abracket collects information, including Personal Data, for the following purposes:
– Providing and managing the Service Internal business purposes
– Communicating with you and marketing
– Recruiting and managing personnel
– Collecting payment for the Service To understand and improve our Service and Website
The software product provides a “Conversation Cloud Platform” with WhatsApp Business that allows our Customers to store, manipulate, analyze and transfer messages between their business systems and their customers on a variety of Abracket-provided and third party messaging channels (the “Service”).
Abracket is committed to the protection of Personal Data, including data that we use for our own purposes, and that we maintain on behalf of our Clients and Partners.
Collection and Use of Personal Data - Abracket collects information, including Personal Data, for the following purposes:
– Providing and managing the Service Internal business purposes
– Communicating with you and marketing
– Recruiting and managing personnel
– Collecting payment for the Service To understand and improve our Service and Website
In order to provide our services to our clients we collect the user’s name, email address and phone number and upload these details into our secure servers. These details are used only to identify the users and deliver the content that they need on the app.
For a better experience, and in order to provide our Service, we may require you to provide us, either directly or indirectly, with certain personally identifiable information, including but not limited to user name, and Oauth2 credentials. The information that we request will be retained by us and used as described in this privacy policy.
This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable individual (Data Subject) or Customer of the Services.
For a better experience, and in order to provide our Service, we may require you to provide us, either directly or indirectly, with certain personally identifiable information, including but not limited to user name, and Oauth2 credentials. The information that we request will be retained by us and used as described in this privacy policy.
This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable individual (Data Subject) or Customer of the Services.
8. Providing and managing the Service
In the course of providing the Service, Abracket may receive, access, analyze, process and maintain Personal Data on behalf of our Customers.
Our Customers determine the types of Personal Data that will be collected and used within the Service, how it will be used and disclosed, and how long it will be stored. For any questions related to how your Personal Data is used by our Customers, please contact them directly.
9. Communicating with you and marketing practices
- Responding to your request for a product demo:
When you request a free demo, we may collect your first and last name, job title, WhatsApp number, business email address, and information about your company. We use this information to contact you and otherwise facilitate your free demo.
- Responding to your inquiries:
When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings (including the Service and Website).
- Informing you about products and services.We may use your contact information for our own marketing or advertising purposes. We do not sell or rent your Personal Data to third parties. You can opt out of these at any time by following the steps outlined below.
– Opt out of our emailing list
– Send us a communication to request deletion of your contact details
When you request a free demo, we may collect your first and last name, job title, WhatsApp number, business email address, and information about your company. We use this information to contact you and otherwise facilitate your free demo.
- Responding to your inquiries:
When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings (including the Service and Website).
- Informing you about products and services.We may use your contact information for our own marketing or advertising purposes. We do not sell or rent your Personal Data to third parties. You can opt out of these at any time by following the steps outlined below.
– Opt out of our emailing list
– Send us a communication to request deletion of your contact details
10. Disclosure of your Personal Data
As a matter of practice, Abracket does not disclose, trade, rent, sell or otherwise transfer Personal Data, except as set out in this policy.
We may transfer or disclose Personal Data as follows:
Service Provider Arrangements.
We may transfer (or otherwise make available) Personal Data to third parties who process it on our behalf for the purposes noted above. These third parties may access, process or store personal data in the course of providing these services, but based on our instructions only.
– As of the date hereof, these third-party providers include technical operations such as database monitoring, data storage and hosting services and customer support software tools.
- Changes to our Business Structure. Abracket may share or disclose data if we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Abracket's assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).
- Compliance with Laws. Abracket and our Partner Service Providers of other countries may share or disclose Personal Data to comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.
- Enforcing Our Rights, Preventing Fraud, and Safety. Abracket may share or disclose data to protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigation and preventing fraud.
We may transfer or disclose Personal Data as follows:
Service Provider Arrangements.
We may transfer (or otherwise make available) Personal Data to third parties who process it on our behalf for the purposes noted above. These third parties may access, process or store personal data in the course of providing these services, but based on our instructions only.
– As of the date hereof, these third-party providers include technical operations such as database monitoring, data storage and hosting services and customer support software tools.
- Changes to our Business Structure. Abracket may share or disclose data if we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Abracket's assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).
- Compliance with Laws. Abracket and our Partner Service Providers of other countries may share or disclose Personal Data to comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.
- Enforcing Our Rights, Preventing Fraud, and Safety. Abracket may share or disclose data to protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigation and preventing fraud.
11. Location Data:
Information about Your location when accessing and/or using the Website/App if You chose to opt-in. With Your permission, We may collect Global Positioning System (GPS) data and mobile device location information. If You do not wish to share Your precise location with Us, You can switch off location services via the settings on Your mobile device.
12. Contact List and Files:
We shall allow you to upload your existing contact list that contains name, mobile number, email and other data fields to initiate conversations from our Website/App. We collect the information related to your device's audio, video and other rich media files such as PDF documents, and enable you to share rich media files to your customers through our Website/App.
13. Contact Syncing from Mobile App
Our Mobile App has the feature to sync contacts from Mobile through our Application. With your permission, this information is synced within respective account. Users can select which contacts to be synced in app for their use. Mobile app contacts are shown as contacts in app to initiate Chat through cloud API. If you donot wish to sync contacts, you can choose to not select and sync contacts.
14. Your Rights
In certain circumstances, You have the right to access the personal information that We hold about you and to correct, update, or request deletion your personal information. Prior to the fulfilment of your request concerning your personal information, We will ask you to verify your identity before we can act upon your request.
15. Changes to Policy
We may update this Policy from time to time. When we update the Policy, We will notify You by updating the “Last Updated” date at the top of this Policy and posting the new Policy and providing any other notice required by applicable law. We recommend that You review the Policy each time You visit the Website/App to stay informed of Our privacy practices.
16. Contact us
In the event that you wish to make a complaint or request concerning your personal information or our privacy practices, or have questions, concerns, or comments about this policy, please contact us in the first instance at https://abracket.com/contact and we will endeavor to deal with your request as soon as possible. You can also write to us at info@abracket.com. This is without prejudice to your right to launch a claim with your data protection authority or follow the dispute process set forth in the Terms of Use.